Five County Credit Union, your member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law, we are required to give you this privacy notice. It describes our credit union's privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union. These practices are followed by the credit union.

If after reading this notice you have questions, please contact us at: 1-800-750-0959 or write to: Member Services Representative, Five County Credit Union, 765 Washington Street, Bath, ME 04530.

• Information we receive from you on applications and other forms
• Information about your transactions with us
• Information we receive from a consumer-reporting agency
• Information about Web site usage statistics
• Information obtained when verifying the information you provide on an application or other forms. This may be obtained from your current or past employers or from other institutions where you conduct financial transactions.

Information obtained from our Web site usage reports includes the following:  IP Address, Domain name source, origin (State, Country), Time at site, number of hits, browser used, and operating system used.

We collect, retain, and use the above listed information about users of our Web site only where we reasonably believe that it will help administer our business or provide products, services, and other opportunities to our members. We use this information to help us design or improve our products and services; and to understand our members financial needs so that we can provide them with quality products and superior service.

Disclosure of Information to Parties That Provide Services to Us

We may disclose all of the information we collect, as described above, to companies that perform services on our behalf or to other financial institutions with whom we have joint service agreements.

• Protect your account numbers, plastic card numbers, PINs (personal identification numbers) or passwords. Never keep your PIN with your card, which can provide free access to accounts if your card is lost or stolen.
  
• Use caution when disclosing your account numbers, social security numbers, etc. to other persons. If someone calls you explaining the call is on behalf of the credit union and asks for your account number, you should beware. Official credit union staff will have access to your information and will not need to ask for it.
  
• Keep your information with us current. If your address or phone number changes, please let us know. It is important that we have current information on how to reach you. If we detect potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact you immediately.
  
• Let us know if you have questions. Please do not hesitate to call us we are here to serve you!