Our Credit Union Rebrand Is Coming Soon!

Check back for updates!

We’ve tried to cover all your questions, but if you don’t find the answer you’re looking for, just give us a call at 800.750.0959 or email us!

Welcome to our rebrand landing page

We’re excited to share that big changes are on the way!

As you may have heard, your credit union is getting a fresh new look and identity. After months of listening, planning, and thoughtful design, we’re preparing to unveil a full rebrand that reflects how far we’ve come, what we stand for, and our continued commitment to you, our members.

What began on the grounds of Bath Iron Works back in 1956 has grown into a credit union that now serves over 30,000 members across twelve counties. It’s time for our brand to reflect that growth and evolution.

This rebrand is more than just a new logo or updated visuals. It’s about representing who we are today and the direction we’re heading in the future.

What’s staying the same? Our commitment to helping you achieve financial wellbeing, backed by the trusted service you rely on. Your accounts, rates, and ACH services will remain unchanged, and the team you know is here to stay. The employees you know and trust will still be here, ready to provide the same personalized service you’ve come to expect.

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YOU’LL BE ABLE TO UPDATE YOUR APP around OCTOBER - DATE TBD

GENERAL FAQs

  • We believe our current name is geographically limiting and creates confusion over membership eligibility. We also understand not everyone in our current membership lives or works in the original five counties, and our name is not inclusive of every member we serve. Due to this, we recognize our name has been an obstacle for some people in joining our credit union and experiencing the benefits that come with being a member of our organization. As a result, the Board of Directors made a unanimous decision to change the credit union’s name in order to welcome more members.

  • No. The name change is not the product of a merger or an acquisition with another financial institution. Our organization continues to be financially strong and secure, and we will continue to be owned by you, our members, just as we are today.

  • The management team and Board of Directors spent many months working under the guidance of an experienced and respected branding firm.

  • On September 15th, 2025, Five County Credit Union will officially be under our new name.

  • You may see changes in our branches, website, mobile app and marketing material in the weeks leading up to rolling out our new name. We assure you, during this time, your member experience and service will remain strong.

  • Yes. The credit union will remain 100% owned by you, our members.

  • That depends on your device:

    • Android Users: You will need to delete the old app and download a new version from the Google Play Store.

    • Apple Users: You will only need to update your current app.

  • The employees you’ve grown accustomed to will be here ready to provide the same personalized service that you expect.

  • You will have access to all the accounts you’re an owner on, all under one login. This will not change. If you have multiple accounts with us, you will see them all in one place, making it easy to manage everything at once. Please contact us directly to request this functionality.

  • For Android users, yes. You will not be able to login using our old app. For Apple users, the previous application will require an update to the new application before being able to login.

  • The below devices will not support the new app:

    OnePlus 8Pro
    Google Pixel 2
    Google Pixel 2 XL
    Google Pixel 4a
    Samsung Galaxy A33
    Motorola Moto G82 5G

  • This app requires Android Version 12 or later and iOS 15.0 or later.

MEMBERSHIP QUeSTIONS

  • Our current field of membership encompasses anyone who works, resides or worships in

    • Androscoggin, Cumberland, Franklin, Kennebec, Knox, Lincoln, Oxford, Penobscot, Piscataquis, Sagadahoc, Somerset, Waldo County.

    • Employees of the credit union.

    • Relatives of existing member.

    This will remain as is today.

  • Yes, eligibility requirements only need to be met when you initially join the credit union.

  • No, your member number, account numbers, usernames, and passwords will remain the same.

  • No. Everything will stay the same. Our routing number 211287463 will not change and your account number(s) will remain the same. You do not need to take any steps to update automatic payments or direct deposits that are already established.

  • The rates and fees at our credit union will not be affected by the name change. We will continue to monitor our rates and fees as we always have to ensure high value and return to our members. While rates and fees do fluctuate, this is in response to market conditions.

  • Yes. Deposit accounts for each share owner remain federally insured up to $250,000 by the National Credit Union Share Insurance Fund.

  • Yes. Your existing active credit card and/or debit card and current PIN, with the Five County name and logo, will continue to work as it works today. After the name change, as your credit and/or debit cards expire, you will be issued a new card. All cards re-issued after the name change will have the new name.

    1. Head to Settings (click on your profile picture for desktop or hit More if you’re on mobile).

    2. Click on the Contact tab.

    3. You’ll see your address, phone number, and email - click the pencil next to the one that needs changing.

    4. Verify your identity by entering a code sent to you.

    5. Once you enter the code, your info’s all set and updated!

  • Yes. You can continue using your existing checks until they run out. When it’s time to reorder, you will see the credit union’s new name and logo on your checks.

  • All of your current account information will transfer over securely to the new system. Once you log in, you will immediately notice a change to a dashboard layout which gives you a convenient snapshot view of your accounts. You can easily rearrange the dashboard according to your preferences.

  • In most cases, your documents will be unaffected by the name change. Please call us at 800.750.0959 if you have specific questions about your legal documents.

  • No, all phone numbers will remain the same.

  • Yes. Watch for more information regarding our website address and links over the next 3 – 4 months. When changed, the current website address and email addresses will automatically redirect to the new addresses for the duration of 2025. Mobile Banking and Card Manager apps will be updated through system updates in your smart phone’s App Store(s). For additional information please visit www.fivecounty.com.

  • No. Our branches will continue to be open and available to you the same days and times that you expect.

  • There will not be any changes to the statement cycle. Please watch your mail or email for the new statement stationary with our new name.

  • Please stop by one of our branches during business hours, call 800.750.0959 or visit our current website at www.fivecounty.com.